Introduction

This policy outlines our practices for collecting, using, sharing, and disclosing personal information through our website and app. Personal data is protected under the General Data Protection Regulation (GDPR) The Netherlands.

Personal Information Collection

To use our service, you may need to provide personal information such as name, mobile number, and email address. We may also collect information from your social media accounts, such as Facebook, Google, and Apple. If you use the Nearby location, we collect your geolocation. Information collected will be used for purposes such as offering our services, improving your experience, developing products, working with authorities, reporting misconduct, and marketing. We do not sell personal information.

If another user provides information about you, we collect it from them, but they are contractually bound to obtain your consent first.

Log Data

In the event of an error in our app, we collect log data through third-party products to help diagnose the issue. Log data may include information such as your device’s IP address, device name, operating system, app configuration, time of use, and other statistics.

Cookies

Our service does not use cookies directly, but third-party code and libraries used by our app may use cookies to improve their services. You can accept or reject cookies. If you reject cookies, some parts of our service may not be accessible.

Third-Party Service Providers

We may use third-party companies and individuals to help us provide our service, perform services on our behalf, or assist us in analyzing how our service is used. These third parties may have access to your personal information, but they are only authorized to use it for the purpose of performing services for us. They are legally bound not to disclose or use the information for any other purpose.

Disclosure of Personal Information

Other than to our service providers, we may disclose information if required by law, such as sharing with authorities or business partners. If our service providers or business partners are located outside of the country, we may share information cross-border, but always in compliance with GDPR requirements.

Security

We take the security of your personal information seriously and use commercially acceptable methods to protect it. However, no method of internet transmission or electronic storage is completely secure. We implement appropriate technical and organizational security measures in line with GDPR to prevent unauthorized destruction, loss, alteration, disclosure, access, and other unlawful forms of processing.

Links to Other Sites or Apps

Our service may contain advertisements or links to other sites or apps. If you click on a third-party link, you will be directed to that site or app. We have no control over and assume no responsibility for the privacy policies and practices of these sites or apps, including how they process your personal information. Before using them, we recommend reviewing their privacy policies.

Privacy Policy for Children

Our services are not intended for minors and we do not knowingly collect personal information from children. If a child provides us with personal information, it must be with the consent of a parent or guardian.

Changes to Privacy Policy

We may update this Privacy Policy periodically. You are advised to check this page for any changes. We will notify you of any changes by posting the updated Privacy Policy on this page, which will take effect immediately after posting.

Your Data Rights

You have the following rights with regards to your personal information, although they are not absolute and may be limited under GDPR. If the law allows or requires it, we will honor your requests to the extent possible:

Access right: You have the right to be informed of and receive a copy of your personal information that we hold.

Right to rectification: You may request us to update or correct your personal information if our records are inaccurate or incomplete.

Right to erasure: You may request that we delete your personal information.

Right to restrict processing: You may request that we temporarily or permanently stop processing your personal information.

Right to object: You may object to the processing of your personal information, including for direct marketing purposes, in which case we will cease marketing.

Right not to be subject to automated decision-making: You may request that your personal information not be processed by automated decision-making, including profiling, if a decision with a legal or significant impact is based solely on such processing.

If you have previously provided consent for us to process your personal information, you have the right to withdraw your consent. However, we may continue to process your personal information if there is another legal basis for doing so.

Retention of Data

We take reasonable steps to ensure that we only process personal information for the necessary duration, including any necessary legal period. We comply with all applicable laws regarding retention periods and retain personal information in accordance with GDPR or for legitimate business purposes. We may also retain de-identified information indefinitely for research and statistical purposes, such as statistics on your usage of the website, app, and services.

Security Incident Response

In case of a security breach, we will report the incident to the relevant regulatory authority under GDPR and to the affected individuals. If you have any concerns about our privacy practices or suspect a breach regarding your personal information, please email us at info@loadshedding.com.

Lodging a complaint

If you have any concerns or questions regarding our privacy practices, you can reach out to our Information Officer at info@loadshedding.com.

Useful Content Guidelines

Loadshedding.com is committed to providing a platform that offers valuable information for its users. The following guidelines apply to all content on the platform:

Relevant content: Please refrain from sharing content that is offensive, spammy, or does not offer any meaningful information, especially with regards to load shedding and related topics.

Advertising: Paid promotional material should not take up more space than your independent editorial content. Misrepresenting sponsored content as independent editorial content is not allowed, and sponsorship, including ownership or affiliation, payment, or support, must be clearly disclosed to users. Sponsored content should not focus solely on the sponsor without proper disclosure.

Confidential Information: Do not share personal or confidential information of third parties without their express consent.

Intellectual Property: Respect others’ intellectual property rights and promptly respond to any notifications of alleged copyright infringement.

Adult Content: Sexual imagery is not allowed. Loadshedding.com is not a platform for adult content.

Violent or Hateful Content: Do not share content that glorifies violence, promotes hate or harassment, poses a threat to others, or violates any anti-discrimination laws.

Loadshedding.com reserves the right to monitor content and remove any offensive material as determined in its sole discretion. Repeat offenders may face account termination.

Law and Jurisdiction

These terms are governed by and interpreted according to the laws of The Netherlands. All users agree to the jurisdiction of the Dutch courts.

Contact Us

For any questions or suggestions regarding our terms and Privacy Policy, please reach out to us at info@loadshedding.com